Customer Service Policies - Customer Care
ग्राहक सेवा नीतियाँ
Customer Care Types Of Settlement Processes In Other CountriesFAQ'sCompendium Of Customer Information
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Procedure For Collection Of International Cheques/InstrumentsReason For ReturnCitizens CharterAddresses And Helpline Nos Of Grievances Redressal CellComplimentsArrangements For Collection Of Domestic ChequesContact CentreDealing With Incidents Of Frequent Dishonour Of Cheques And Failed ECS (Debit)Contact UsFair Lending Practices CodePolicy For General Management Of The BranchesCustomer Rights PolicyPolicy On Security Repossesion Code Of Conduct For Recovery AgentsDisclaimerComplaints And ComplimentsCustomer Service PoliciesCitizens Charter Of State Bank of IndiaUnclaimed Deposits AccountsCode of Conduct for DSAsSimplification for increasing usage of HindiInoperative Accounts (More than 10 years)Extending More Facilities to Customers at Non-Home BranchesYONO SBIYONO Lite SBIUPIGrievance Redressal and Escalation Mechanism
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Customer Service Policies
A. Policies
- Policy on Depositors’ Rights Version 6.0
(481 KB)
- Customer Rights, Grievance Redressal and Compensation Policy 2024 (Version 5)
(769 KB)
- Policy on Multi City Cheques (Issuance, Collection & Dishonour) (Version-3.0)
(638 KB)
- Policy on Doorstep Banking Services for Individual Customers Version 5.0
(232 KB)
B. Grievance Redressal Mechanism
- RBI Master Directions on Internal Ombudsman (IO) 2023
(378 KB)
- Internal Ombudsman Scheme 2018
(2.5 MB)
- Reserve Bank Integrated Ombudsman Scheme 2021
(193 KB)
If any customer is not satisfied with Bank's resolution, he/she may approach RBI Ombudsman by visiting https://cms.rbi.org.in
Codes for Customer Service
- Fair Lending Practice Codes
- Code of Commitments to Customers (BCSBI CODE)
(406 KB)
- Customer Matters
(1.8 MB)
- Code of Bank's Commitment to Micro and Small Enterprises (BCSBI Code)
- Customer Day
(30 KB)
Regulatory Disclosure
- Statement of complaints received and disposed during the FY 2024-25
(166 KB)
- Statement of complaints received and disposed during the FY 2023-24
(168 KB)
- Statement of complaints received and disposed during the FY 2022-23
(140 KB)
- Statement of complaint received and disposed during the FY 2021 - 22
(624 KB)
- Statement of complaints received and disposed during the FY 2020-21
(617 KB)
- Statement of complaints received and disposed during the FY 2019-20
(474 KB)
- Statement of complaints received and disposed during the FY 2018-19
(235 KB)
- Statement of complaints received and disposed during the FY 2017-18
(229 KB)
- Statement of complaints received and disposed during the FY 2016-17
(228 KB)
- Statement of complaints received and disposed during the FY 2015-16
(228 KB)
Last Updated On : Wednesday, 25-03-2026
Interest Rates
6.95%
2 years to less than 3 years
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for loan amount up to Rs. 2 lacs
7.90% p.a.
for loan amount > Rs. 2 lacs up to Rs. 6 lacs




