Deceased Settlement - Personal Banking

Deceased Claim Settlement of Bank Deposits / Safe Deposit Lockers / Safe Custody Articles

• Bank has revised deceased claim settlement w.e.f 16.12.2025.
• The revised guidelines are issued to provide a harmonized framework and to standardise the documentation for settlement of claims in respect of deposit accounts, safe deposit lockers and articles in safe custody of a deceased customer and to minimise the difficulties faced by the nominees, survivors and legal heirs. However, these revised directions shall not be applicable for Government savings schemes such as Senior Citizen Savings Scheme (SCSS), Public Provident Fund (PPF), Mahila Sammana Savings Certificate (MSSC) and Sukanya Samriddhi Account (SSA).
• Claimant(s) can lodge deceased deposit claim in any of his /her choice Branch of SBI and obtain acknowledgment.
• In case of Safe Deposit Lockers, claimant(s) has to lodge deceased claim in the branch, where locker was hired by the deceased hirer.
• Claimant(s) can lodge deceased claim request for deposit accounts and safe deposit lockers through “Branch Visit” or “Online Mode”. The path for online mode is SBI.BANK.IN > CUSTOMER CARE. 
• Bank has introduced Simplified Procedure (where nomination is not registered) for settlement of deceased cases for bank deposits without surety upto ₹15.00 lacs.
• Bank has also introduced Simplified Procedure (where nomination is not registered) for settlement of deceased cases of Safe Deposit Lockers without surety.

Revised Deceased Claim Forms

• Documents required for settlement of deceased accounts - Bank Deposits:
  • Where nomination is available
    • Application form (Annex I-A)
    • Death certificate of deceased depositor
    • KYC documents
  • Where nomination is not available
    • If the amount claimed is up to ₹15.00 lacs:
      • Application form (Annex I-B).
      • Death certificate of deceased depositor.
      • KYC Documents.
      • Annex I-C.
      • Annex I-D
      • Legal Heir Certificate.
    • If the amount claimed is above ₹15.00 lacs
      • In addition to the documents mentioned above, additional document of Surety Annex I-C to be submitted.
• Documents required for settlement of deceased accounts - Safe Deposit Lockers and Safe Custody Articles:
  • Where nomination is available
    • Application form (Annex I-A)
    • Death certificate of deceased depositor
    • KYC documents
    • Annex I-F
  • Where nomination is not available
    • Application form (Annex I-B).
    • Death certificate of deceased depositor.
    • KYC Documents.
    • Annex I-C
    • Annex I-D
    • Legal Heir Certificate.
• If bank finds any dispute among the legal heirs/ claimants, Succession Certificate / Probate of Will or Letter of Administration or Court order/ decree, as applicable, will be required along with the claim documents for settlement of claims.