FAQ Internet Banking - Faq's

A. Please go to trouble login in at www.onlinesbi.sbi and user id and password not received option. Please give the branch name (5 digit) and account number (11 digit) for which you have not received user id and password.

A. - user id and password are case sensitive i.e. capital and small letters are different here.

SBI provided user name and passwords are for one time usage only.

A. When you log in for the first time, the system will prompt you to change your username and password. Username can be alpha-numeric and maximum 20 characters. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character.

A. This could be due to wrong userid password combination used by you. Please note user id and password are case sensitive. e.g. ROHIT, rohit and Rohit are different here. Your password should be minimum 8 characters and maximum 20 characters. It should have alpha-numeric and at least one special character e.g.rohit@0658

A. Please go to trouble logging in and forgot password option. If you know correct username and profile password, duplicate password will be dispatched at your registered address.

If you do not know your profile password, reference number will be generated. Please download duplicate password form and submit it to your branch along with your reference number.

A. User name cannot be changed by the customer or branch. Please ask your branch to register you again.

A. Please go to profile and change login password option.

A. Please note profile password is not given by the bank. It is given by the customer and it can be alpha-numeric or alpha-numeric with special character.

A. Please go to profile and forgot profile password option and download a duplicate profile form and submit it to your branch along with the reference number.

Branch will reset your profile password. Next time when you go to profile and any of the options it will ask you to give a new profile password and confirm it.

A. This is because your branch has not yet activated your account. Please contact your branch for giving flag 9 to your account.

A. Please get in touch with your branch and ask them to remove wrong account and add your correct account.

A.lease ask your branch to add your other accounts to your user name by going to option add account to user.

A. Please check from the list of branches at www.onlinesbi.sbi  if it is internet enabled. Then download registration form and send it to your branch.

A. For change of address please write to your branch, as database is still available at your branch.

A. Please contact your branch or write to sbicashplus@vsnl.net or call 1800 112211, 1800 4253800, 080 26599990.

A. Please go to bill payment option and select a biller.

You can only add those billers which are there in the list.

You can schedule your payment or can give autopay option. Please note you will be able to view and pay your bill from next cycle.

A. Please go to bill payment and register sbicard as biller .You can pay bill immediately. You will not be able to view sbicard bill online. For that please go to www.sbicard.com

A. Register yourself at irctc.co.in and then book your ticket and pay through www.onlinesbi.sbi .

A. Please go to requests and cheque book option. You can either collect it from branch or ask them to send it by post or courier. It will be sent at your registered address.

A. Please download corporate registration form and submit it to your branch. Please apply under Corporate account-Khata, vyapar or vistar option.

A.This could be due to data not being received at web centre, please try again.

A. Please note the draft cannot be delivered to third party. It can only be dispatched at your registered address. Please contact your branch for more details.

A. You will pay usual draft charges plus courier charges. For more details contact your branch.

A. This is because your branch has not yet activated your account.Please contact your branch for giving flag 9 to your account.

A. Please write to your branch for branch specific issues.

A. Interest is paid every year in July and January in savings account.

A. Please visit www.statebankofindia.com for rates and other information.

A. Please apply for fresh user id and password for that account by downloading registration form and sending it to your branch. Then you can link both the accounts by going to profile and link account option.

A. Please download nomination form and send it to your branch. Branch has to update this record in bank master.

A. This is because your branch has not updated this information in bank master at your branch.Please contact or write to your branch for updation of this information.

A. Please visit www.statebankofindia.com or write to your branch or write to sbinri@vsnl.com

A. Please ask your branch to add your PPF account then you can view the account online. Please also ask your branch to give you transaction rights. Please go to transactions and credit to PPF account option.

A. Please go to profile and correct the spelling or the way you want your name to appear on the web page.

A. For correction in PPF account name, please contact your branch.

A. Define PPF account option is for those branches where PPF accounts are not on Bank Master .You cannot view such accounts online. To know more, please contact your branch.

A. Please check the date of your system, it may not be correct.

A. For removing alert,please go to SMS alert and manage alerts and remove alert option.

There are no charges for sending SMS from bank side.

A. Please go to enquiry and statement of account.You can only view six months data on web.

A. Please ask your branch to give transaction rights for your STDR also, Then you can give renewal instructions online.For specific issues please write to your branch.

A. This is because your branch has not given you transaction rights.Please ask or write to your branch to give you transaction rights.

A. This could be due to two reasons :

• Due to some technical problem data from this branch is not coming. It may take some time to rectify the problem.
• Due to technical problem data for your account has not been received at web centre, please ask your branch to resend data for your account.

A. Please go to profile and declare the account as third party account. Also define the limit for fund transfer and third party transfer. Now go to transactions and third party option to do the transaction.

A. The limit is for draft issue as well as third party transfer is Rs.50000/- on net. Between two of your accounts it can be unlimited.

A. You cannot transfer funds to other bank accounts at present.