FAQ E Pay - Faq's

A. e-Pay is online bill payment services, launched by SBI.

A. All our internet banking individual customers at selected centres having savings/ current accounts with transaction rights, can use this service.

A. It enables you to (i) view/ pay (ii) schedule (iii) auto pay and (iv) view bills paid online.

A. You can pay your telephone, electricity, mobile bills over internet, for exact details of billers of your city please logon to your account on www.onlinesbi.com.

A. If you are already our internet banking customer, logon to your account, register for the service and give biller details from the recently paid bill. Your next bill will be presented to you over internet.

A. Please register for internet banking and e-Pay, forms available at the branch.

A. Auto pay- If you select auto pay for a biller, the bills up to the limit specified by you will be automatically paid without reference to you, subject to availability of funds in your account. These instructions are to be reissued by you after one year, you may choose to cancel the instruction earlier also.

Scheduled Payments: You may choose to pay a bill on a later date i.e. schedule it for payment. You may cancel a scheduled payment before it has been paid.

A. You will be issued a Transaction ID (TID No.) on payment of the bill, please use this for future reference.

A. Depending on terms of your biller, you may continue to get hard copy of bill(s).

A. Please contact your branch, with the TID No., the branch will get in touch with the appropriate authorities to resolve the issue.

A. Yes, you may pay bills of your company, spouse, children etc.

A. We value your privacy and details of your transactions will be protected as per laws of the land.

A. Our site has been certified as secure site by Verisign.

A. If your biller accepts an amount less than the bill amount, you can pay less than the bill amount.

A. You have to pay your bills 2 working days prior to the due date mentioned by the biller e.g. if due date mentioned by biller is say 24th March, you should give instructions for payment on 21st March.

A. The service is 24x7 service, you can give payment instructions from any where, any time.

A. Our branches will be happy to answer your queries, you may also contact our call center at 1600-112211.