FAQ on E-Mandate on Debit Cards - Personal Banking

SiHub E-Mandate solution enables a Debit Cardholder to provide e-Mandate on his/her Debit Card for regular/recurring payment transactions. As per the mandate provided to Bank, post validation through Additional Factor Authentication, recurring transaction will be carried out on the due date. Pre-Debit Notification, 24 hours prior to actual debit, will be sent to the customer. This will enable a cardholder, if needed, to cancel the transaction before actual debit.

At the time of payment to Online Merchants, who have already subscribed/onboarded to SiHub solution, the page will refer for making E-Mandate.

Customer has to input the debit card details and other details called for in the site. Post submission, will get OTP in the Registered Mobile Number which is to be input in the site for validation purposes.

Yes. Customer will get SMS in his RMN as furnished below:

Yes. Customer can access Pre Login page of Bank’s Internet Banking site - https://www.onlinesbi.sbi furnish card number, enter received OTP and view the details. Customer can also select a mandate and modify/cancel any e-mandate. Alternately, any customer can access URL https://www.sihub.in/managesi/sbi,.

Yes. Customer will get alert SMS on RMN on the mandate transaction, at least 24 hours before the actual debit date. Sample alert SMS:

• Dear Customer, Your ABC Merchant e-mandate (SI0000000001) payment for Rs. 000.00 is due on 00/00/0000 and will be processed through SBI Debit Card ending xxxx.

Yes. Cardholder can access portal https://www.sihub.in/manage/sbi and carry out modify or cancel e-mandate of his/her choice.

NIL. E-Mandate facility is provided Free of Cost to the Customer.

Please share all the query to the undernoted email ID

• (i) sihubsupport@billdesk.com